Refund Policy

       

 

         Refunds 

• Refunds are not offered for completed grooming services.

• If you are unhappy with a service, please notify at the time of pickup or within 24 hours of the appointment so concerns can be addressed and adjusted in a timely manner. ​

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        Adjustments

• Reasonable adjustments may be offered at the discretion of The Cozy Canine if concerns are communicated promptly.

• Adjustments do not apply to changes of mind regarding haircut style or length if it was discussed and agreed upon prior to grooming.

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        Early Termination of Service

• If a grooming service must be stopped due to pet stress, aggression, health concerns, or safety risks, a partial charge may still apply for time and services already provided.

• No refunds will be issued in these cases.

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        Cancellations & No-Shows

• Cancellations with less than 24 hours notice may be subject to a cancellation fee.

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         Acceptance of Policy

• By booking an appointment with The Cozy Canine, you acknowledge and agree to this refund policy.